Privacy Policy

Neuverra Technologies Private Limited, its subsidiaries and affiliates ("Company", "we", "us", or "our") are committed to safeguarding your Personally Identifiable Information and upholding your right to privacy.

When you visit our website (neuverra.com) and use our services, you may provide us with your Personally Identifiable Information. This Privacy Policy ("Policy") governs your access to neuverra.com and the use of our services. This Policy applies to all information collected through our website and any associated sales, marketing activities, or events. Collectively, we refer to these as the "Sites".

For the purposes of this Policy, "you", "your" or "Users" refers to the individual accessing the Sites and/or using our services. By visiting our website and clicking the "Agree" button when prompted about this Privacy Policy, you give us your explicit consent to collect, use, and disclose your Personal Data in accordance with this Policy.

We recommend that you read this Privacy Policy carefully, as it provides important information about your data and your rights. If you disagree with any part of this Policy, please refrain from using our Sites.

• SERVICE means the specific services provided by us, such as building any mobile application, web application, software platform, dashboards, technical documents, and consulting or software-related solutions.
• PERSONAL DATA or PERSONALLY IDENTIFIABLE INFORMATION means data that can be used to identify a living individual either by itself or in combination with other information.
• USAGE DATA is data collected automatically, either generated through your use of the Service or from the Service infrastructure itself (for example, duration of a page visit).
• COOKIES are small files stored on your device (computer or mobile) that are used to gather information, enhance your experience, and support analytics and functionaty on our Site.
• CUSTOMERS include individuals using or intending to use our services on their own behalf or on behalf of a company or organization.

We collect Personally Identifiable Information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, use our services, participate in activities on the Sites, or otherwise contact us.

• Email address
• First name and last name
• Phone number
• Address, Country, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We use your data for several important purposes related to the delivery, improvement, and protection of our services. Specifically, Neuverra Technologies Pvt. Ltd. (“Neuverra”, “we”, “our”, or “us”) may use your personal and non-personal information in the following ways:

• To provide, operate, and maintain our website, products, and services.
• To notify you about updates, changes, or improvements to our offerings.
• To deliver efficient customer and technical support.
• To analyze usage patterns and collect insights that help us enhance user experience and optimize performance.
• To monitor, audit, and improve the reliability and security of our systems.
• To detect, prevent, and address technical issues, unauthorized access, or fraudulent activities.
• To fulfill the purpose for which the data was originally provided.
• To perform our contractual obligations and enforce our rights arising from any agreements entered into between you and Neuverra, including billing and collections.
• To provide you with updates, special offers, and information about similar products or services you have shown interest in, unless you choose to opt out.
• To communicate additional information at the time of data collection, where relevant.
• To send marketing or promotional communications in accordance with your preferences. You can opt out of receiving these communications at any time by emailing us at info@neuverra.com.
• To feature testimonials, case studies, or client feedback on our platforms with your prior consent. If you wish to modify or remove such a testimonial, please contact us at info@neuverra.com, including your name and testimonial details.
• To request feedback or conduct surveys about your experience with our services.
• To comply with legal obligations, respond to lawful requests, and prevent potential harm or misuse.
• For any other purpose explicitly disclosed to you or with your consent.

Legal Basis for Processing (for Residents of the European Union)

For users located in the European Union (EU) or European Economic Area (EEA), Neuverra may process personal data based on one or more of the following legal grounds:

• Performance of a Contract: When processing your data is necessary to perform our obligations under a service agreement or to take steps at your request prior to entering into a contract.
• Consent: When you have provided explicit consent for specific processing activities, either online or offline.
• Legitimate Interests: When we process your data to pursue legitimate business purposes that do not override your fundamental rights and freedoms.
• Legal Obligation: When processing is required to comply with applicable laws or regulatory requirements.
• Vital Interests: When processing is necessary to protect the vital interests of you or another person.
• Public Task: When processing is required to perform a task carried out in the public interest.

If you apply for a job through our website, we may collect:

• Your resume, CV, and cover letter
• Contact details
• Academic and work history
• Professional certifications
• Any personal identifiers required for background checks

This information may be collected via forms hosted by our recruitment partners and processed in accordance with applicable data protection laws.

By subscribing to our newsletter, you agree to receive regular updates via email. We collect:

• Your name
• Email address
• IP address
• Subscription timestamp

You may unsubscribe at any time using the link provided in each email.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

In some instances, we may choose to anonymize your Personal Data instead of deleting it, for statistical use, for instance. When we choose to anonymize, we make sure that there is no way that the personal data can be linked back to you or any specific user.

• We may disclose Personal Data that we collect or that you provide, as described in this Privacy Policy, in the following circumstances:
• (a) Disclosure for Legal or Regulatory Requirements.

  Under certain circumstances, Neuverra Technologies Pvt. Ltd. (“Neuverra”) may be required to disclose your personal data when mandated by law or in response to valid requests from public authorities, including government agencies or courts.

• (b) Business Transactions.

  If Neuverra is involved in a merger, acquisition, restructuring, financing, or sale of assets, your personal data may be transferred as part of that transaction. In such cases, we will ensure that the receiving party upholds data protection standards consistent with this Privacy Policy.

• (c) Other Circumstances.

  We may also disclose your information in the following situations:

  • To contractors, service providers, and trusted third parties who support our business operations, such as hosting, analytics, and communication tools, under appropriate confidentiality and data protection obligations.
  • To fulfill the specific purpose for which you provided the information.
  • To feature your company’s name and logo in case studies or on our website, with your prior written consent.
  • For any other purpose disclosed by Neuverra at the time of data collection.
  • With your explicit consent, in any other case.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Neuverra, our clients, or others, including enforcing our agreements or responding to security incidents.
• (d) Anonymized and Aggregated Information.

  Neuverra may share anonymized, aggregated, or automatically-collected data with partners, affiliates, or service providers for legitimate business purposes — such as analytics, industry research, usage pattern analysis, and service improvement. Such information does not identify any individual user.

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

While we strive to use commercially acceptable means to safeguard your personal data, we cannot guarantee its absolute security. The transmission of information to and from our website is at your own risk, and we recommend that you access our services only within a secure environment.

• If you are a resident of the European Union (EU) or European Economic Area (EEA), you are entitled to certain rights under applicable data protection laws regarding your personal data.
• Depending on the circumstances, you may have the following rights:

  (a) Right to Access, Update, or Delete: You have the right to access, correct, or request deletion of the personal data we hold about you.

  (b) Right of Rectification: You have the right to have any inaccurate or incomplete information corrected.

  (c) Right to Object: You have the right to object to our processing of your personal data when it is based on our legitimate interests.

  (d) Right to Restrict Processing: You have the right to request that we temporarily suspend the processing of your personal data under certain conditions.

  (e) Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.

  (f) Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

• Please note that Neuverra may need to verify your identity before responding to such requests. In some cases, we may not be able to provide certain services without processing specific essential data.
• If you would like to know what personal data we hold about you, or if you would like your data to be deleted from our systems, please contact us at info@neuverra.com. You also have the right to lodge a complaint with your local data protection supervisory authority regarding our handling of your personal data.

• The California Online Privacy Protection Act (CalOPPA) requires commercial websites and online services to post a clear and accessible Privacy Policy. This law extends beyond California, applying to any company—within or outside the United States—that collects personally identifiable information from California residents. Such entities must publicly disclose the types of data collected, how it is used, and with whom it is shared, and must comply with the terms of their published Privacy Policy.
• In accordance with CalOPPA, Neuverra Technologies Pvt. Ltd. (“Neuverra”) agrees to the following commitments:

  (a) Anonymous Access: Users can visit our website anonymously without disclosing personal information.

  (b) Privacy Policy Visibility: Our Privacy Policy link includes the word “Privacy” and is easily accessible on the homepage and footer of our website.

  (c) Policy Change Notifications: Users will be notified of any updates to this Privacy Policy directly on our Privacy Policy page.

  (d) Data Updates: Users can request to review, update, or correct their personal information by contacting us at info@neuverra.com.

We currently do not respond to Do Not Track ("DNT") browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Policy.

• Neuverra Technologies Pvt. Ltd. (“Neuverra”, “we”, “our”, or “us”) may engage third-party companies and individuals (“Service Providers”) to support the operation, improvement, and delivery of our services. These providers may assist with analytics, marketing, communication, infrastructure, or administrative functions.
• These third parties are granted access to your personal data solely to perform specific tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose beyond what is contractually permitted.
• For Advertising, Direct Marketing, and Lead Generation

  (a) Google Ads / AdSense

  (b) LinkedIn Ads & Marketing Tools

  (c) Meta (Facebook) Advertising Platform

  (d) Instagram

  (e) Reddit Advertising Platform

  (f) X (formerly Twitter)

  (g) Discord Community Channels (for engagement purposes)

• For Analytics, Content Optimization, and Communication

  (a) Google Analytics

  (b) Google Site Search

  (c) Ahrefs (SEO and content performance)

  (d) Crunchbase (business and partner insights)

  (e) Smartreach (email outreach and prospecting)

  (f) Brevo (email marketing and automation)

  (g) Descript (audio/video content creation and editing)

  (h) Canva (graphic and design support)

  (i) Synthesia (AI-powered video content generation)

  (j) Facebook Analytics / Meta Business Suite

• For Customer Relationship Management (CRM) and Communication

  Neuverra utilizes in-house CRM for client relationship management, Vercel Analytics for visitor tracking, chatbot, and engagement analytics, and Google for contact management and email communication.

• Neuverra Technologies Pvt. Ltd. (“Neuverra”, “we”, “our”, or “us”) may provide publicly accessible areas on our websites or platforms such as blogs, discussion forums, community boards, testimonials, or comment sections (“Interactive and Public Spaces”). Any information you voluntarily share in these spaces may become publicly available and could be read, collected, or used by other users or third parties.
• Please exercise caution when sharing any personal or sensitive information in these spaces. Neuverra is not responsible for any personal data you choose to make public, nor for any risks or consequences arising from such voluntary disclosures.
• If you wish to request the removal of personal information you have posted on any of our Interactive and Public Spaces, please contact us at info@neuverra.com. While we will make reasonable efforts to accommodate such requests, complete removal of your information may not always be possible in certain technical or legal circumstances.
• Neuverra also reserves the right to remove or moderate any content shared in our Interactive and Public Spaces that contains false, defamatory, or inappropriate material, violates applicable laws, or infringes upon the rights of others.

• Our website and digital platforms may contain links to external websites or third-party services that are not operated or controlled by Neuverra Technologies Pvt. Ltd. (“Neuverra”, “we”, “our”, or “us”). This Privacy Policy applies only to our own websites and services, and does not extend to any third-party sites linked from or referenced on our platform.
• Clicking on a third-party link will direct you to that external site. We strongly encourage you to carefully review the Privacy Policy and Terms of Service of every website you visit before providing any personal information. The inclusion of such links on our website does not imply endorsement, sponsorship, or affiliation with the linked entity.
• Neuverra has no control over, and assumes no responsibility for, the content, privacy practices, security measures, or data-handling procedures of any third-party websites or services. Your interactions with those external sites are governed solely by their respective policies.

• Our Services are not directed toward or intended for individuals under the age of 18 (“Child” or “Children”).
• Neuverra Technologies Pvt. Ltd. (“Neuverra”, “we”, “our”, or “us”) does not knowingly collect or solicit any personally identifiable information from Children under 18 years of age. By using our website or related services, you represent that you are at least 18 years old, or that you are the parent or legal guardian of a minor and have consented to their use of our services under your supervision.
• We encourage parents and legal guardians to actively monitor and guide their children’s online activity and to help enforce this Privacy Policy by instructing minors not to share personal information without parental consent.
• If you believe that a Child has provided us with personal data without parental consent, please contact us immediately at info@neuverra.com. Upon confirmation, we will promptly take steps to delete such information from our systems and records.
• Neuverra takes the protection of minors seriously and complies with applicable child privacy regulations, including the Children’s Online Privacy Protection Act (COPPA) and relevant international data protection laws.

• Neuverra Technologies Pvt. Ltd. (“Neuverra”, “we”, “our”, or “us”) reserves the right to update, revise, or modify this Privacy Policy at any time, at our sole discretion and without prior notice. Any updates will reflect changes in our data handling practices, operational processes, or legal obligations.
• When updates are made, the revised Privacy Policy will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
• By continuing to use our website, products, or services after such changes are posted, you acknowledge and agree to the revised terms of the Privacy Policy. If any significant changes materially affect how we handle your data, we will make reasonable efforts to notify you through prominent website notices or direct communication, where applicable.
• All modifications become effective upon posting on this page unless otherwise specified.

This Policy will be governed by the laws of India without regard to its conflict of laws provisions.

• Any dispute, controversy, or claim arising out of or in connection with this Privacy Policy — including its interpretation, breach, termination, or validity — shall be resolved through binding arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. If the parties are unable to agree on the appointment within thirty (30) days, the arbitrator shall be appointed in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996.
• The seat and venue of arbitration shall be Bangalore, Karnataka, India, and the arbitration proceedings shall be conducted in English.
• Any dispute resolution proceeding arising out of or relating to this Policy, whether in arbitration or otherwise, shall be conducted strictly on an individual basis. You expressly agree that class actions, collective actions, or representative proceedings shall not be initiated or permitted in connection with this Policy.
• The arbitration award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

• If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you wish to exercise your data protection rights, please reach out to us using the contact details below.
• Neuverra Technologies Pvt. Ltd.
  Email: info@neuverra.com
  Website: www.neuverra.com
• We aim to respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection laws.